Terms & Conditions
These terms explain the website estimator, enquiries, promotional codes and Gift a Clean voucher enquiries. A confirmed cleaning booking may also be covered by a separate client/service agreement supplied before work begins.
Last updated: 11 August 2026. Please keep a copy of any separate service agreement you receive from us, as that agreement will contain the detailed terms for your actual cleaning arrangement.
1. About us
The Cleaning Coven provides domestic cleaning and related home-care services in Yeovil and surrounding areas. You can contact us at info@cleaningcoven.com or on 07859879503.
2. Instant estimate
The instant estimate is a guide based on the information you enter, including rooms, frequency and the condition selected. It is not a binding fixed-price offer and does not create a cleaning booking.
Homes vary considerably in layout, condition, access, surfaces and the level of detail required. We may therefore confirm, increase or reduce the final price after speaking with you, visiting the property, or otherwise understanding the work properly. We will explain the final proposed price before a booking is confirmed.
You are responsible for entering information that is reasonably accurate. If the property or work is materially different from the details submitted, the estimate may no longer be suitable.
3. Enquiries and bookings
Submitting an enquiry does not guarantee a slot. All work is subject to availability, service area, property suitability and agreement of the final scope and price. A booking is only confirmed when The Cleaning Coven has expressly accepted it and any required booking terms or payment arrangements have been completed.
4. Weekly-clean mailing-list offer
Where the website offers a unique 10% welcome code, the code is intended for new customers booking weekly domestic cleaning and applies to the first two weekly cleans. It is personal to the recipient/household, cannot be exchanged for cash and cannot normally be combined with another promotion unless we agree otherwise in writing.
The promotion is subject to service availability and the final agreed cleaning price. Joining the mailing list is optional and is not required to request a normal quote. You may unsubscribe from marketing at any time; unsubscribing does not affect a discount code already issued unless the particular promotion states otherwise.
5. Gift a Clean vouchers
The website currently accepts voucher enquiries rather than taking automatic online payment. We will contact you to agree the voucher type or value, payment method, recipient details and any validity/redeeming conditions before the voucher is issued.
A voucher is not issued until payment has been confirmed by us. Cleaning appointments purchased or contributed to by a voucher remain subject to service area, availability, property suitability and any service terms applicable to the recipient's booking.
6. Marketing emails
If you actively opt in to the monthly mailing list, we may send cleaning tips, business news, deals, coupons and information about our services. The marketing choice is separate from accepting these terms for an enquiry. Every marketing email will provide a way to unsubscribe.
7. Website content
We try to keep the website accurate and useful, but photographs, examples, estimated timings and descriptive content are illustrative. Before-and-after images show individual pieces of work and do not guarantee identical results in every property or on every material.
8. Your personal information
We use personal information submitted through quotes, voucher enquiries and mailing-list forms in accordance with our Privacy Notice.
9. Changes to these terms
We may update these website terms from time to time. The version shown when you submit an enquiry is the version relevant to that website submission. Changes to a confirmed cleaning arrangement will be handled under the applicable service agreement.
10. Contact
If anything is unclear before you submit an enquiry, email info@cleaningcoven.com or call 07859879503.